CDI partners with top retailers to provide an exceptional in-home shopping experience for custom blinds, shades, shutters, and drapery.

Our Retail Partners:

Custom Decorators is the largest independent in-home design service in North America

Custom Decorators was established in the 1980s as the in-home decorating service for a regional paint retailer. Custom Decorators, (CDI) was incorporated as a separate business in 1996 to serve the growing needs of businesses for shop-at-home decorating services with an emphasis on window coverings.

Our Mission: Be the trusted provider of personalized decorating solutions, providing our clients peace of mind and pride in their home.

Over the past twenty years, CDI has been in over one million homes in nearly every U.S. state and Canadian province. We provide a turnkey program for businesses who want to provide in-home service but do not want the costs of investment and ongoing operation.

 

We offer our partners these benefits:

  • Potential for guaranteed positive income
  • Risk reduction: no inventory, no returns, no headaches
  • Minimal cost structure and virtually no overhead
  • Significant ROI performance
  • Flexibility to optimize financial metrics (revenue and/or royalty profit models)

Our Brand Partners

CDI offers reputable industry leading brands including
Hunter Douglas, Kirsch Custom Window Coverings, Shaw and Carole Fabrics. Every product is manufactured to the highest standards ensuring many years of beauty and reliable service.

 

What you can expect from our premium brands:

  • Superior design and craftsmanship
  • Cutting-edge style
  • Easy & smart operation
  • Industry-leading product warranties

CDI offers in-home sales and installation of décor-related products.

Our primary focus is on window coverings of all types, from blinds and shades to shutters and custom draperies. We have a long-standing relationship with Hunter Douglas, the leading name in window treatments worldwide, and are their largest customer. We utilize a field force of over 400 designers and 250 installers across North America.

Our business model is to represent our business partner’s brand in the home (instead of ours) and offer that partner’s customers window treatments that are right for their situation and budget.

 

Our in-home service is full-service and includes:

  • Complimentary design service from expertly trained and certified designers
  • Selection from a wide array of window products and applications
  • Complete measuring
  • Product ordering and job management
  • Professional installation
  • Post-sale warranty service

We support this offering with a complete operation at our Portland, Oregon headquarters that provides:

  • Lead development through marketing services and a call center
  • In-store merchandising and point-of-sale support (where applicable)
  • Digital marketing for web and mobile
  • Order management and accounting
  • Inventory handling and order fulfillment
  • Job tracking and client management through Salesforce
  • Customer service agents to handle job-related issues
  • Reporting and evaluation tools for business partners

Interested in Becoming a Partner?

Want to learn more about Custom Decorators? We would love to hear from you. Submit the form below and we’ll be in touch.

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